Privacy Policy

1. Introduction

Welcome to Frito Paws. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our dog walking and pet sitting services in Chiswick, London, and surrounding areas.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect the following personal information:

• Your name and contact details (phone number, email address)
• Home address and any specific location instructions
• Emergency contact information
• Pet information (name, breed, age, medical conditions, dietary requirements)
• Veterinary contact details
• Service preferences and special instructions
• Payment information (processed securely through third-party providers)

Service Information

• Photos and videos of your pet during walks and care sessions
• GPS location data during walks (shared via WhatsApp live location)
• Notes about your pet's behavior, activities, and wellbeing
• Service dates, times, and duration

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing dog walking and pet sitting services
• Communicating with you about service bookings and updates
• Ensuring your pet's safety and wellbeing
• Sending real-time updates, photos, and location sharing during services
• Emergency contact in case of incidents involving your pet
• Processing payments for services
• Improving our services based on feedback
• Complying with legal obligations

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Emergency Situations: We may share your information with veterinarians, emergency services, or your designated emergency contacts if your pet requires immediate medical attention
• Service Providers: We may use third-party services for payment processing, scheduling, or communication (such as WhatsApp for updates)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety

5. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

• Secure storage of physical and digital records
• Access to information limited to authorized personnel only
• Regular deletion of outdated information
• Secure communication channels for sensitive information
• Password protection and encryption where applicable

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal obligations
• Resolve disputes or enforce agreements

Generally, we retain client information for up to 7 years after the last service provision, unless you request earlier deletion or we are required to retain it longer for legal purposes.

7. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information
• Right to Object: Object to processing of your information

To exercise any of these rights, please contact us using the details provided below.

8. Photos and Videos

As part of our service, we take photos and videos of your pet during walks and care sessions. These are shared with you via WhatsApp or other agreed communication methods. By using our services, you consent to:

• Taking photos and videos of your pet for service updates
• Sharing these with you via our communication channels
• Temporary storage of these images for service delivery

We may occasionally request permission to use photos of your pet for our website or social media marketing. This will always require your explicit consent and you can withdraw this consent at any time.

9. Third-Party Services

We use several third-party services that may process your information:

• WhatsApp: For communication and live location sharing
• Payment Processors: For secure payment processing
• Web3Forms: For contact form submissions on our website

These third parties have their own privacy policies governing how they handle your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. The updated policy will be effective from the date posted.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: